Frequently Asked Questions (FAQ)
Find answers to common questions about Hcork products, orders, and shipping. If you can’t find what you’re looking for, feel free to contact us at info@hcork.com.
Product Questions
1.Are you a manufacturer?
Yes, we are a manufacturer! Our core business is producing high-quality cork fabric. Our raw materials are sourced from Portugal and Spain, and all products are fully self-produced in China to ensure consistent quality and product integrity.
2. Can I print my own designs on cork fabric?
Yes, you absolutely can personalize cork fabric with your own designs! Please send us your complete design files for printing. Please note that a minimum order quantity applies for custom printing. We offer personalized pattern printing but cannot accommodate custom color adjustments.
3. Can you produce custom bag designs based on my order?
We can produce custom bag designs based on your specifications, but a minimum order quantity applies to custom production. Please contact us at info@hcork.com for more information and to discuss your project.
4. How can I get wholesale prices for cork fabric?
We welcome partnerships with wholesalers and bulk purchasers! Once your order reaches our wholesale volume, we offer very competitive wholesale pricing. Please contact us at info@hcork.com to learn more about our wholesale program.
Order Questions
1.How can I track my order?
If you’ve placed an order and want to check its status, you can visit hcork.com/TRACKING and enter your tracking number.
2. What payment methods do you accept?
| Payment Method | Description |
|---|---|
| Credit Card | We accept major credit cards, including Visa, Mastercard, and American Express. Simply enter your credit card information during checkout. |
| PayPal | If you have a PayPal account, you can choose to pay through your PayPal balance or link your bank account or credit card to your PayPal account. |
| Bank Transfer | If you prefer to pay via bank transfer, please contact our customer service to obtain the necessary transfer information. |
Please note that payment options may vary depending on your location. If you have any questions or concerns regarding payment, please don’t hesitate to contact our customer service for assistance.
3. What currency will I pay in?
Please select your preferred currency from the drop-down menu at the top or bottom of your screen. This is the currency you will use for payment. If your specific currency is not offered, your checkout will be processed in USD (US Dollars), and your payment will be converted to your local currency by PayPal or your credit card provider. Please check your PayPal or credit card statement for details on the currency conversion.
4. Do prices include VAT?
No, all listed prices do not include VAT. If applicable, VAT will be calculated and added to your order total at checkout.
5. Will I need to pay additional taxes and duties to receive my order?
Depending on your country or region, customs duties, taxes, or fees may be applicable. You are responsible for checking your local customs and import tax regulations. For customers located within the European Union (EU), you may be required to pay VAT or other taxes that are not included in our prices. Please note that while VAT is only charged for purchases within the EU, your country may still impose import taxes, and specific duty-free thresholds vary by country.
6. How long should I expect for my order to be processed?
If your order is placed before 9:00 AM (China Standard Time), it can typically be processed on the same day. During busy seasons, please allow for potential delays. Our working days are Monday to Friday (9:00 AM to 6:00 PM CST).
Shipping Questions
1.What countries do you ship to?
We offer shipping services to most destinations worldwide directly from our factory in China. Please contact us at info@hcork.com for specific inquiries about your location.
2. What shipping carriers do you use?
Packages will be shipped via China Post, UPS, or DHL, depending on your location and the shipping option chosen. For China Post parcels, these will typically transfer to your local postal service (e.g., USPS, Aus Post) for final delivery in your country.
3. How much does shipping cost?
Shipping costs are determined by the weight and volume of the products you choose, as well as your destination. You can calculate shipping fees on our website: after filling in your shipping address at checkout, the shipping cost will be displayed automatically before you finalize your order.
4. What are the shipping options and estimated delivery times?
We offer different shipping options based on your order’s weight, volume, and destination. Shipping costs will be displayed at checkout once you’ve entered your shipping address.
- Standard International Shipping (e.g., China Post): Delivery times are approximately 1-4 weeks within the EU and 2-4 weeks outside the EU. This is an economical option for customers who are not in a rush.
- Express International Shipping (e.g., DHL and FedEx): These are faster options for customers who need their products delivered more quickly. Delivery times may vary depending on the destination, but they are typically within 1 week.
Please note that all delivery times are estimates only and may vary due to destination, customs processing, local postal services, and other unforeseen factors.
5. Do you offer free shipping?
We occasionally offer free shipping promotions. If a product is marked with “Free Shipping,” you will not need to pay for shipping on that specific item or order.
6. Can I track my order for updates?
Yes, generally, once you place an order and we dispatch it, we will provide you with a tracking number. You can then use this number on the corresponding logistics website to monitor the real-time shipping status of your goods.
7. What if my package does not arrive?
Please refer to the shipping terms outlined in our Shipping Policy page for detailed information on how we handle undelivered packages.